We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within 30 days for a full refund or an exchange (depending on the item).
To make a return:
- Items must be unused/ unworn
- Items must still be in their original packaging with all tags attached
- Items must not be damaged or show signs of wear
- You must have a receipt or other proof of purchase
Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:
- Digital products
- Commissioned pieces
To return a product, please email jenna@krinonshop.com with proof of purchase and your details. We will then give you the necessary information to return your item(s). Once we have received the item(s), we will send a confirmation email. Customers are responsible for all shipping costs.
For customer support or additional questions, you can contact us at jenna@krinonshop.com